Return policy & guidelines

At Rolling N Stilettos Boutique and Resell Store, we want you to feel confident and look stunning in every piece you choose. Because we offer unique boutique styles and curated resell pieces, our return policy is designed to keep our prices fair and quality high. Please review our guidelines below before initiating an exchange or return.

Frequently asked questions

Find clear answers regarding our return windows, drop-off options in Bessemer, store credits, and non-returnable items.

What is your return window and item condition requirement?

Eligible items must be postmarked or brought into our Bessemer shop within 7 days of your delivery or pickup date. Items must be unworn, unwashed, free of makeup or perfume scents, and have all original tags intact. (Owner discretion)

Do you offer refunds to the original payment method?

We offer store credit and exchanges only. Once your return is received and inspected, we will issue a store credit that you can use toward any future purchase.

Are pre-loved and resell items eligible for returns?

No, all pre-loved and unique resell finds are strictly final sale. Due to the one-of-a-kind nature of these curated items, they cannot be returned or exchanged.

Can I bring online returns to the Bessemer store?

Yes! You are welcome to bring your eligible online returns directly to our physical shop in Bessemer, Alabama to avoid return shipping fees.

Who covers return shipping fees for mailed items?

Customers are responsible for all return shipping costs when mailing items back. We recommend selecting a trackable carrier, as original shipping fees are non-refundable.

What items are marked as final sale?

In addition to all resell items, clearance items, markdown sales, bodysuits, undergarments, swimwear, and accessories cannot be returned or exchanged.

Find your next favorite look

Now that you know how we handle returns and exchanges, explore our latest arrivals and elevate your wardrobe with confidence.